samwin Mobile Agent

Features samwin Mobile Agent

The samwin Mobile Agent allows agent users to connect to samwin using their Android mobile device.This app offers all the key features known from Desktop-class samwin Agents:* Skill Management - log on to and off from Skills* Call Handling - place a call on hold, park or re-queue a call* Softphone Support - place and receive calls through WiFi or mobile data* Full Directory Access - including presence and appointments* Call Wait List & Call History - shows waiting and past callsIn areas with poor internet connection an ACD Extension, set up as non-controlled physical phone using the mobile devices phone number, can be used instead of a Softphone ACD Extension.
This allows the user to handle samwin calls as regular phone calls even with minimal cell coverage.